download and unzip the system report generation tool using this link: system_report.zip. If Acronis Cyber Protect Home Office is not installed: To create a system report on macOS 10.15 Catalina go to Macintosh HD - Applications - Acronis Cyber Protect Home Office - Show Package Contents - MacOS - system_mand Sudo /Applications/Acronis\ Cyber\ Protect\ Home\ Office.app/Contents/MacOS/system_mand To use inbuilt script for collecting system information, run the following command in Terminal: In Acronis bootable media on a Windows computerĪcronis System Report is a bash script that collects diagnostic information about Acronis Cyber Protect Home Office on a Mac. In case Acronis Cyber Protect Home Office is not installed or generating system report fails for some reason, collect system information using AcronisInfo utility. In this case, the system report will be automatically saved in C:\Program Files\Acronis\CyberProtectHomeOffice\SystemReport.zip In case if the program's main window does not open for any reason, launch the System Report generation tool from the Windows Start menu: Acronis - Acronis System Report. Once it is collected, you can save the system report to a folder of your choice. Wait until system report is collected. In case if the program's main window does not open for any reason, launch the System Report generation tool from the Windows Start menu: Acronis - Acronis System Report. Launch Acronis Cyber Protect Home Office. This way system report will contain logs related to the issue. (!) Please make sure to collect the system report after you have gathered all the other requested information (Process Monitor Log, PCAP log, etc). 
This article describes various ways to collect system report in Acronis Cyber Protect Home Office (formerly Acronis True Image). Send the report via email or upload it to the FTP server using the link provided by Support. When you contact Acronis Support, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer.
0 kommentar(er)
